Our Store Policies
Things You Need to Know
We founded Lilith Black Moon with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping and Delivery
What You Need to Know
Items will be dispatched within 3-5 business days. All parcels will be sent via Royal Mail unless this is not possible for any reason. Shipping costs vary depending on the size and weight of the parcel. Any orders over £50 will get free delivery. All local collections are free.
Our Return Policy
Everything You Need to Know
Items that are damaged will be refunded in full. Proof of damage during delivery needs to be submitted. If you change your mind out any items you have purchased you have 14 days to return. Returns are paid at buyers expense. Goods must be returned in original packaging undamaged.